You’re In Safe Hands

At MOTIONGATE™ Dubai, the safety of our guests and employees is our primary focus. In addition to our existing health and safety protocols we have further enhanced our procedures in-line with the announcement of the UAE Ministry of Health and Prevention and in accordance with the World Health Organization’s approved international practices. Here are some of the helpful tips and safety guidelines to keep you and your loved ones safe while enjoying your time with us.

Enhanced Health & Safety Measures

Advance online booking recommended

Protective face mask required at all times

Enhanced cleaning procedures implemented

Physical distancing essential throughout the park

Reduced capacity in rides, shows, restaurants & shops

Hand sanitizing stations available throughout the park

Precautionary Measures

  • Precautionary measures and sickness management protocols are diligently adhered to by colleagues and all staff working at the parks.
  • Guests are required to declare pre-existing health conditions upfront at the Guest Services before entering the park.
  • Rides, attractions, restaurants, retail stores, and common facility capacities have been adjusted for social distancing. Maximum capacities will be clearly marked through signages or as guided by our park staff.
  • Tables, seats, counters, lockers and queues are arranged and marked accordingly for guidance.
  • We clean more frequently in high contact areas such as handrails, benches, tables, handles, restrooms etc. Additionally, seating areas and dining areas will be cleaned between guests.
  • Hand sanitizing stations are available at strategic locations across the park. As a safety precaution it is also advised to carry your personal sanitizer.
  • For any sign or symptom of sickness, guests should immediately report to Guest Services where they will be attended to by qualified health and safety personnel.
  • As per government directives, kids’ playgrounds will remain temporarily unavailable and closed
  • Interactions with characters will be socially distanced, close contact with them will be temporarily suspended.
  • Hollywood Theater has adopted a new seating configuration to promote physical distancing.

Important Information

As the health and safety of our guests and employees is our primary focus, we ask our guests to participate in a voluntary self-health screening questionnaire/checklist prior to their visit to MOTIONGATE™ Dubai.

By visiting MOTIONGATE™ Dubai, you are confirming that you and all persons in your party:

  • are not experiencing any of the following symptoms of COVID-19, including fever (above 38 degrees) or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, nausea/vomiting or diarrhea
  • have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 7-day quarantine
  • are not under any self-quarantine orders

Guests who cannot confirm to either one or all of the above criteria must not visit MOTIONGATE™ Dubai.

If you need to reschedule your reservation, please call +971 4 820 0000 or email amazingservice@motiongatedubai.com  

By visiting MOTIONGATE™ Dubai, you acknowledge that you understand and will abide by the above health-and-safety requirements.

A few tips for having fun & staying safe

  • Wear a medically approved face mask
  • Maintain a distance of 2 meters from other guests and staff at all times
  • Wear comfortable clothing and shoes.
  • Wear UV protective sunglasses and a hat or cap for blocking the sun.
  • Apply sunscreen that protects against both UVA & UVB rays.
  • Hydrate before you get going and before you get thirsty.
  • Children up to the age of 13 should be accompanied by an adult at all times.
  • Make sure your child/children know how to contact you if they get lost.
  • Designate a meeting place and time, just in case anyone gets separated for any reason.
  • Loose items and articles are not permitted on rides and attractions.